Career and Capacity Development

We recognize that personnel development is a prerequisite for business success and efficiency. We aspire to nurture the potential of our employees by constantly creating learning opportunities and experiences to reach their maximum potential. To that end, we aim to develop a learning culture and embrace diverse opinions and feedback.

1. Training and Development

   We have a learning and development system called MILEA (Matahari Integrated Learning) which is accessible to employees as a means of self-learning. This platform is developed based on online learning with materials designed and compiled by internal subject matter experts of the Company.

   In addition, we continue to explore ways to provide career development, training, and experience for team members according to their needs. Our Training & Development Department manages the plan and implementation process, and assessment of training results.

2. Competency Development

   In order to increase employee capacity and capabilities, we provide various competency development programs and skill training systems, including general training and competency development for all levels of our employees. Staff competency development includes basic cashier and sales staff training, as well as self-motivation. For supervisors, we provide training Problem Solving Decision Making (PSDM), HR Supervisor Development, Train the Trainers, and knowledge and skill enrichment for new Supervisors. Furthermore, manager competency development programs include topics such as understanding individual personality, creative thinking, business workshops,customer experience, and media training.

3. Career Development Program

   A structured and organized approach designed to help employees improve their skills, knowledge, and abilities to achieve career goals and aspirations, and to prepare potential talents as future leaders of the Company. Our career development program consists of:

   Assessment: Identifying and assessing current individual skills, strengths, and weaknesses to understand their development needs, and to align the required competencies for specific positions. This includes Personality Assessment, Cognitive Ability, and Panel Presentation.

   Development: Providing access to career development programs, mentoring & coaching, on-the-job training, performance feedback, evaluation, and job placement.

4. Individual Development Program

   We have designed and implemented personalized and structured programs that outline an individual's professional development goals, to facilitate individual growth and advancement in the context of their current role or in preparation for future responsibilities. Our individual development programs include assigning our selected employees to attend training sessions provided by third parties such as Corporate Governance Officer workshops, HR Manager Competency training, Gearing Up Self and Team training, Leading at The Speed of Trust training, Indonesia Corporate Culture Day event, and so on.

Everyone has the right to decent and meaningful work. Likewise, fair compensation and benefits are the rights of every individual, obtained in a safe working environment, free from discrimination and human rights violations, and free to organize. Matahari upholds universally applicable Human Rights and implements them in every aspect of our operations, including in employee management and stakeholder engagement

As Matahari is always relentlessly committed to respecting human rights and complying with applicable regulations on employment practices, significant progress has been made in advancing efforts in recent years. Our efforts:

• Provide a complaint channel where employees can report all forms of discrimination, harassment, and all forms of unpleasant physical, verbal, and mental treatment;
• Commit to resolving every complaint objectively and taking a firm stance by imposing sanctions ranging from written warnings to termination of employment in accordance with Company Regulations;
• Require all employees to sign a commitment to support the creation of a safe, comfortable, and respectful work environment.
• Provide employment opportunities for people with disabilities in a safe and friendly environment and to avoid all forms of discrimination; and
• Initiate the process of drafting a Human Rights policy as the basis for diversity & inclusion (D&I) practices within the Company.

We also strictly monitor to prevent discrimination, child labor, or forced labor practices throughout our regions and by our business partners. The absence of child labor and forced labor has been included as one of the criteria in our supplier selection, to ensure there are no significant risks related to child labor and forced labor with our business partners.

We also have three pillars of industrial relations facilities for employees, namely the Matahari Family Association (IKM), the Bipartite Cooperation Institution (LKS), and the Matahari Cooperative.

As Matahari's business inherently minimizes negative impacts on the livelihoods of surrounding communities, our main agenda remains creating shared value. Our primary focus is to support the development of children from less privileged economic backgrounds. We strive to realize this ambition by also inviting our customers to participate in providing social, environmental, and educational assistance to children with the help of our partners.

Matahari believes that education is essential to improve the quality of life of the community and eradicate poverty. We are committed to creating an ecosystem where Indonesian children can grow up healthy and have confidence in their future. In line with this ambition, Matahari contributes to providing literacy and education improvement programs for children in Indonesia, including the renovation of school libraries in various regions in collaboration with our partners, children's clothing and footwear donation programs, garage sale programs for donations, and other donations or programs in collaboration with customers and institutions.

Our community development programs are coordinated by a dedicated team at the Operational Head Office, but the implementation of related programs is carried out in various regions. With the help of our partners, we have identified community development programs by assessing the needs of communities/beneficiaries across all regions. We also utilize existing communication channels such as Suara Matahari, social media, and email to collect complaints or requests from local communities.

To ensure that our community development programs have a positive impact on the community, we regularly monitor the amount of funds provided, the number of beneficiary locations, and the type of assistance provided.

1. Employee Health and Safety We place great emphasis on creating a safe and healthy working environment for employees, managed by a dedicated Occupational Health and Safety (K3) task force. The K3 task force is responsible for ensuring the implementation of all K3 procedures, including through socialization and training for all employees. Employee welfare is prioritized through enrollment in health facilities, including Social Security for Workers, life insurance, and additional coverage for certain levels. Fire risk assessments are conducted in all locations, to evaluate the readiness of fire safety equipment. Safety training initiatives, held quarterly in 2023, aim to educate employees about potential hazards, emergency procedures, and guidelines for maintaining a safe working environment, in line with our commitment to employee well-being and safety.
2. Supporting Local Workers and Suppliers

   We actively contribute to community development by creating employment opportunities for local communities, promoting local suppliers, and supporting the local economy. With stores spread across various cities in Indonesia, our presence has a positive impact on local economic growth, as evidenced by the absorption of local workers and suppliers across all our stores.

   In opening new stores, Matahari creates approximately 50 to 150 job opportunities and collaborates with local suppliers, investing profits to support business growth and indirectly supporting local economic development. To further strengthen our impact, we also collaborate with Micro, Small, and Medium Enterprises (MSMEs) in 5 selected Matahari stores to promote and offer their products to our customers.